There is a packing and delivery charge of £7.50 for all orders under the value of £75,Orders over £75 are packed and delivered free of charge to the U.K main land, some exceptions may apply and charges incurred.
We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site, if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery.
Failure to Receive the Goods
If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to the depot, our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We will give you the option of collecting the goods from our depot or requesting further delivery attempts (at reasonable charge). We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.
If any problems do arise all complaints are to be directed to our customer services department at our main office and will be dealt with is as shot a time period as possible, with the aim of resolving the problem to the complete satisfaction of the customer.
Unfortunately due to the nature of the products we sell we cannot accept returns, but if there is a problem with any item, we will do our best to rectify the problem to the customers complete satisfaction.
How are orders dispatched
Orders are sent by UPS next day courier service, with a delivery time of between seven to ten working days from the time you place your order. If you require a delivery service other than the one offered please email Dissectuk.co.uk to see if an alternative is available.
Due to the nature of our products we sell there will be a variation in size and weight, so if some items of the same type are different sizes we cannot be held responsible.
Hygiene & Care
All products are sourced from reputable abattoirs and were initially intended for human consumption, they are then packed and frozen in a food processing area inspected and passed by an Environmental Health, Regulation & Enforcement Officer. But once the product leaves our premises we cannot be held responsible for any change of condition of the product due to this being out of our control.
Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.
We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.
Declining your order
If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order, unless you have a credit account with us and have not yet reached any credit limit. Other reasons may include that the price, offer, or product has changed or because any of the goods you have ordered are not available.
Sale and Purchase
On acceptance of your order, we agree to sell to you and you agree to purchase from us the goods specified in the contract documents
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.
Inspection on delivery
When you receive the goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the goods you ordered, and within 10 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.